We have a dedicated helpdesk consisting of 8 inhouse engineers where calls can be logged and monitored and we also offer 24/7 advanced server and monitoring software which means that any outages or problems are immediately reported – the faster the report, the less downtime experienced. Most of all, we enjoy working with our clients, getting to know how they work and what works best, and building long-term, successful and personable relationships.
I.T. support companies are judged on reaction times and resolutions. We are very good at this, resolving 85% of issues within the hour. However, we also adopt a very proactive approach to support. Our aim wherever possible is to stop problems before they happen, and we use the latest technology to ensure that the organisations we look after experience the lowest levels of downtime.